We ship most orders received by 1:00PM PST Monday thru Friday on the same business day. Most orders are shipped by USPS. Orders shipped via Ground will take an approximate of 3-7 business days to deliver from the day the order was shipped. Please note that carrier does not deliver on weekends or holidays.

Please be aware that orders placed after 1:00PM PST will usually go out the next business day. We do NOT request or require a signature for USPS, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS driver's discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.

We do not ship (APO/FPO) at this time

All "FREE SHIPPING" orders will go out ONLY via Ground shipping methods!!!

Questions about an order SALES@FITNETUSA.COM

International shoppers, please note that we currently do NOT ship outside of the U.S.A.

Sales Tax

Currently, only California residents are subject to sales tax collected by Guy Grundy, Inc.

Damages and Shortages

Merchandise damaged during shipping or shortages (missing items) must be reported to Guy Grundy, Inc within 24 hours of delivery. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged or missing merchandise.

Returns

You must contact us during our normal business hours before returning any merchandise for authorization. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 10 days of your receipt of shipment. A 25% restocking fee will be applied to returns after 10 days. No product returns will be accepted after 30 days. On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it.

100% Guarantees

If you are not completely satisfied with your purchase, for any reason, simply return it to us along with your receipt for a prompt, courteous replacement, exchange or refund. You must contact us via E-Mail prior to returning any merchandise for authorization. Guy Grundy, Inc is not responsible for the shiping costs to send the product back and you will not be refunded any shipping costs for the transaction.

Back Orders

Occasionally an item is temporarily unavailable from a publisher or manufacturer. This can happen due to increased demand for a product or a shortage of raw materials. A Backorder Notice will appear if any item you order is temporarily out of stock. If any product is not in stock for an order, we will hold off shipment of your entire order until all products are available. In most cases, backordered items are available within 1 to 2 weeks. You will also be notified via e-mail if an item is out of stock. You should place a separate order containing only in-stock products to have it processed immediately.

Chargebacks

Please note: charge for orders from Guy Grundy, Inc.com will appear on your credit card statement under Guy Grundy, Inc. Guy Grundy, Inc.com gets charged $25 by the merchant bank for any chargeback issued by any customer. If the chargeback has been disputed and if proof is shown that product has been successfully delivered to the customer, then the customer will be charged an additional $25 for the chargeback's transaction fee.

Account Settlements

We settle all orders the day they are received, which means your money is deposited into our account the day the order comes through. If the product you ordered is on back order or it is not available we will credit your account as requested!

We handle all business over the internet or Via Fax. We are able to offer better pricing and quicker service via the Internet and Fax if preferred. This allows us to have all the information in front of us and we can quickly and efficiently reply to your E-Mail. We do not have a phone number available and we do not take or make calls regarding orders. Please submit any questions to SALES@FITNETUSA.COM

These policies are subject to change at any time without notice.